Use cases, functional and technical requirements elicitation/validations, business process modeling (BPMN 2.0), wireframing/mockups, testing (FUT, SIT, UAT), change management, user training, process documentation.
Agile Project Management
Documentation analysis, scrum event facilitation, prototyping, surveys, backlog grooming, sprint planning, workshop and focus group facilitation.
JIRA, HP Quality Centre, Lucidchart, GoToMeeting, Balsamiq, Desk.com, Zendesk, Evernote, PivotalTracker, Zapier, Acuity Scheduling, Trello, Slack, Toggl, Sublime Text, Microsoft Office 365: Word, Excel, Powerpoint, Outlook, OneNote, Visio, Sharepoint, Planner, Teams, and OneDrive
Salesforce Certified Administrator familiar with both Classic & Lightning Experience. Managed several successful Sales Cloud implementations from planning & requirements gathering through to end user training & support. I continue to pursue further Salesforce education and certifications.
Certified Jan 2018
Expected Apr 2018
In my spare time I like to learn more about development and related tools/processes both as a hobby and to better understand the workflows and challenges of my developer colleagues.